Automotive Technical Specialist

About the role

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction and aftersales operations across 80+ countries. It is looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues, acting as the escalation point when others cannot fix them and helping reduce downtime.

Key responsibilities

• Serve as the first point of contact for repair requests and technical questions from technicians.
• Provide technical support and remote guidance using diagnostic best practices and OEM procedures.
• Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
• Perform the initial triage, document cases thoroughly and determine the resolution path or escalation criteria.
• Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
• Follow process standards, SLAs and data quality requirements in all interactions and tools.
• Support and guide repairs for OTA updates and basic troubleshooting for software updates.
• Record case notes, solutions and knowledge artifacts to improve first-repair rates.
• Share recurring issues, trends and improvement opportunities with cross-functional teams and propose process improvements.

Required profile

• Strong experience in automotive diagnostics, technical support or workshop/field service.
• Proven ability to fix complex electrical and electronic faults.
• Experience working with workshops, engineering or technical teams, and supporting and guiding technicians.
• Preferred: field-based or multi-site support experience, multi-brand exposure and an OEM/importer technical support background.
• Working proficiency in Portuguese and professional English (written and spoken); additional European languages are a plus.

Required skills

• Hands-on use of OEM diagnostic tools.
• Reading wiring diagrams and technical documentation.
• Knowledge of modern vehicle systems such as powertrain, ADAS and body electronics.
• Knowledge of CAN, LIN and FlexRay networks, root cause analysis, guided diagnostics and flashing.

The role is 40 hours per week, Monday to Friday.