Veterinary Assistant (Spanish Speaker) – Remote

About the role

We are looking for a Spanish‑speaking Veterinary Assistant to join Nestlé Business Solutions remotely from Portugal. You will act as the first point of contact for pet owners, providing nutrition advice, answering product questions, and ensuring a high level of customer satisfaction.

Key responsibilities

• Respond to customer inquiries via phone and written channels promptly and accurately.
• Provide clear information on Nestlé animal‑food nutrition, dietary restrictions, pet behavior, and health issues.
• Offer counselling and suggest positive nutritional adjustments.
• Follow up with customers to confirm issue resolution.
• Handle serious or sensitive contacts according to Nestlé CES guidelines.
• Inform customers about new products, features, and campaigns.
• Collect feedback, maintain a FAQ database and knowledge‑base documents.
• Build relationships with market stakeholders and share health‑nutrition insights.
• Ensure compliance with Nestlé CES Standard Instructions for consumer complaint handling.
• Redirect queries to appropriate parties when an answer cannot be provided.

Required profile

• Native or near‑native Spanish and fluent English.
• Bachelor’s degree in Veterinary Medicine, Biology, Food Science or a related field.
• At least one year of experience as a veterinary technician, veterinary assistant, or in customer relations.
• Strong knowledge of pet nutrition and behavior.
• Excellent communication and problem‑solving abilities.
• Ability to multitask and work autonomously in a remote setting.
• Attention to detail, flexibility, and willingness to learn new tools and processes.

Required skills

What we offer

• Opportunity to develop expertise in Nestlé’s shared solutions.
• Supportive, multicultural environment focused on inclusion.
• Work‑life balance with a fully remote schedule (Monday‑Friday, 8 am‑5 pm).