Técnico de Soporte de TI

About the role

We are looking for a proactive IT Support Technician to join our team in Puerto Rico. The successful candidate will provide comprehensive on‑site and remote technical support, ensuring the smooth operation of our clients’ technology infrastructure through preventive and corrective actions.

Key responsibilities

• Deliver on‑site and remote support for hardware such as laptops, desktops, printers and plotters, as well as software operating systems.
• Execute preventive and corrective maintenance plans for computers, printers and servers.
• Perform “Hands and Eyes” tasks including physical inspections, connections, reboots, component replacement and validation for remote equipment.
• Provide basic installation, configuration and maintenance of servers.
• Handle service requests and incidents in line with quality standards and response time targets.
• Participate in on‑call rotations to address emergencies outside regular working hours.

Required profile

• Minimum 2 years proven experience in hardware and software technical support.
• Bilingual proficiency in Spanish and English for clear communication with users and remote teams.
• Full availability for on‑call duties.
• Immediate availability to work in Puerto Rico.

Required skills

• Strong knowledge of Windows operating systems.
• Proficiency with Microsoft Excel and Word.
• Hardware troubleshooting for laptops, desktops, printers and plotters.
• Basic server installation, configuration and support.
• Experience with remote support tools and “Hands and Eyes” procedures.