Production Support Technician

About the role

Evertec is looking for a Production Support Technician to join its technology operations team. You will monitor critical applications and batch processes across multiple environments, ensuring they run smoothly during night‑shift hours.

Key responsibilities

• Monitor applications and processes on Mainframe, open systems and continuous‑run environments to detect issues and guarantee schedule adherence.
• Alert the team to batch schedule conflicts, run failures, and procedural errors.
• Support file transfers via FTP using tools such as Data Express, CYBERFUSION and NDM Connect Direct.
• Follow logical event sequences and communicate effectively with programming and operational staff.
• Troubleshoot technical problems in systems and applications.

Required profile

• At least 1 year of experience in a similar production support role.
• Associate degree or two years of specialized IT/Information Systems education from an accredited institution.
• Availability to work full‑time onsite on a night‑shift schedule (Monday‑Friday, 8 pm – 5 am).

Required skills

• Mainframe operations
• Control‑M, Control‑T, Control‑B, Control‑M/E scheduling tools
• FTP file transfer protocols (Data Express, CYBERFUSION, NDM Connect Direct)
• Proficiency with word processing, presentation and spreadsheet applications

What we offer

• Access to Evertec University scholarship program
• Medical insurance
• Referral program