Operations Manager

About the role

The Operations Manager leads multiple hotel departments, ensuring smooth day‑to‑day operations while driving profitability and maintaining high service standards. Reporting directly to the General Manager, this role balances strategic planning with hands‑on problem solving.

Key responsibilities

• Manage and coordinate Front Office, Housekeeping, Food & Beverage, Maintenance and other operational areas.
• Ensure compliance with health, safety, legal and brand standards.
• Monitor daily operations, resolve issues promptly and maintain guest satisfaction.
• Handle guest complaints, feedback and implement loyalty initiatives.
• Assist in budgeting, forecasting, cost control and revenue optimisation (occupancy and ADR).
• Recruit, train, mentor department heads and conduct performance reviews.
• Conduct regular audits, inspections and drive continuous improvement.
• Support events, activations and maintain clean, on‑brand public areas.

Required profile

• Bachelor’s degree in hospitality management or a related field (preferred).
• Minimum 5 years of hotel operations experience, including at least 2 years in a managerial role.
• Proven ability to lead multi‑department teams and deliver results.
• Strong understanding of health, safety and legal regulations in hospitality.
• Excellent communication and problem‑solving skills.

Required skills

• Budgeting and financial analysis.
• Forecasting and cost‑control techniques.
• Occupancy and Average Daily Rate (ADR) optimisation.
• Knowledge of health, safety and brand compliance standards.