Onboarding Coach

About the role

We are looking for an Onboarding Coach to join Cloudbeds’ remote Customer Onboarding Team. You will guide new hotel and property clients through the setup of our cloud‑based PMS, ensuring they understand and can confidently use the platform.

Key responsibilities

• Deliver onboarding training via video calls, phone and email, tailoring sessions to each client’s hospitality operations.
• Answer client inquiries, troubleshoot issues, and provide ongoing support throughout the onboarding journey.
• Collaborate with Sales to define success metrics, demonstrate ROI and drive customer retention.
• Build strong relationships with clients to encourage product adoption and loyalty.
• Document activities in Salesforce, gather feedback and share insights for product improvements.
• Contribute to training materials and stay current on system updates.

Required profile

• At least 1 year of hands‑on hospitality experience (e.g., front desk, revenue management).
• Minimum 2 years of experience in a client‑facing or customer‑success role.
• Excellent communication skills with a customer‑centric mindset.
• Ability to manage multiple projects and stay organized in a remote environment.

Required skills

• Proficiency with Salesforce for activity tracking and reporting.

What we offer

• Fully remote work with a global, collaborative team.
• Opportunity to shape the onboarding experience for a leading hospitality platform.
• Professional growth in a fast‑growing tech company.