IT Technical Support Specialist

About the role

Aerostar Airport Holdings is looking for an IT Technical Support Specialist to provide hands‑on technical assistance across the airport’s IT environment. The role supports hardware, software, network connectivity, and service‑desk operations for airline stations and company departments at Luis Muñoz Marín International Airport.

Key responsibilities

• Troubleshoot and resolve hardware, software, and network issues for end users.
• Configure computers, peripherals, applications, and IP phone systems.
• Manage service‑desk tickets, track progress, and ensure timely closure.
• Assist with user account creation, permission changes, and Active Directory maintenance.
• Support LAN/WAN connectivity, DHCP, DNS, and TCP/IP configurations.
• Collaborate with other IT teams to maintain a reliable technology infrastructure in a fast‑paced airport setting.

Required profile

• Associate’s degree in Computer Science, Information Systems, or a related field.
• Minimum two years of relevant IT support experience.
• Bilingual communication skills in Spanish and English.
• Strong customer‑service orientation, confidentiality, and ability to work under pressure.

Required skills

• Microsoft Office 365
• Windows 10 and Windows 11
• Active Directory
• TCP/IP, DHCP, DNS
• LAN/WAN connectivity
• IP phone systems
• Preferred certifications: ITIL 4 Foundation, CompTIA A+, Security+, CCNA