IT Helpdesk & Support Engineer

About the role

We are looking for an IT Helpdesk & Support Engineer to provide end‑user IT support services in a large‑scale environment of about 12,000 users. The role acts as the primary point of contact for desktop support issues, delivering both on‑site and remote assistance.

Key responsibilities

• Provide first‑line and second‑line support for hardware, software, network connectivity, and peripheral equipment.
• Deploy, configure, and maintain desktops, laptops, thin clients, tablets, audio‑visual equipment and mobile devices.
• Apply corporate operating systems and support Windows, macOS and iOS platforms.
• Use ITSM tools to manage incidents and service requests, ensuring SLA compliance.
• Support user moves, site surveys, ad‑hoc moves and post‑move support.
• Maintain accurate IT asset records and assist with inventory reporting.
• Participate in disaster recovery processes and related IT projects.
• Document support interactions, create knowledge‑base articles and produce operational reports.

Required profile

• Proven experience in Level 1 and Level 2 desktop support, preferably in the banking or financial services sector.
• Strong customer‑service mindset with excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a high‑tempo production environment.
• Flexibility to adapt to changing support requirements and to work across multiple locations.

Required skills

• Windows, macOS and iOS operating systems.
• Microsoft Office and Microsoft messaging products.
• ITSM tools for incident and service request management.
• Network and Wi‑Fi troubleshooting.
• Asset management and inventory tracking.
• Desktop hardware deployment and configuration.

What we offer

• Long‑term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people‑first culture focused on transparency and trust.
• Teams that value ownership, collaboration and stability.