Invoice to Cash (I2C) Supervisor

About the role

The Invoice to Cash (I2C) Supervisor will lead cash‑collection activities for the assigned region, ensuring compliance with finance principles, legislation, and internal targets. This role combines operational execution with team leadership to drive efficiency and maintain strong customer relationships.

Key responsibilities

• Execute cash‑collection processes, monitor and improve Past Due, DSO and Unapplied cash metrics.
• Respond to inquiries from local organisations, audit, finance reconciliation and invoice processing teams.
• Perform all I2C procedures promptly and suggest automation improvements.
• Act as the go‑to expert for complex collection cases and maintain relationships with wholesalers, hospitals, distributors and public entities.
• Evaluate credit risk, set credit limits, and recommend actions to minimise DSO, credit exposure and write‑off risk.
• Support reserve calculations for bad debts and prepare data for audit reviews.
• Lead, coach and develop the collection team to meet SLA targets and uphold J&J Credo values.
• Participate in intradepartmental GFS EMEA activities and conduct face‑to‑face customer visits.

Required profile

• Recognised accounting qualification (desirable).
• Leadership experience managing a small team.
• Strong understanding of finance, AP/AR and cash‑collection processes.
• Ability to analyse credit risk and make data‑driven recommendations.

Required skills

• Knowledge of AI concepts and frameworks, with experience creating effective prompts for efficiency gains.

What we offer

• Opportunity to work for a global healthcare leader.
• Collaborative, inclusive environment that values diversity.
• Professional development and career growth within the finance function.