Guest Experience Coordinator

About the role

The Guest Experience Coordinator supports the Front Desk at Four Seasons Resort and Residences Puerto Rico by delivering personalized touches that enhance each guest’s stay. Working behind the scenes and directly with guests, this role ensures that amenities, celebrations and special requests are flawlessly executed.

Key responsibilities

• Review guest profiles, preferences, stay history and arrival reports to enable tailored service.
• Coordinate in‑room amenities, welcome gifts and special requests with Front Office, Housekeeping, Culinary and other departments.
• Assist in planning and delivering personalized guest moments, celebrations and unique experiences.
• Maintain accurate records of guest preferences, notes and service recovery actions in internal systems.
• Act as liaison between Front Desk and operational teams to ensure timely execution of guest requests.
• Support VIP, repeat‑guest and special‑occasion stays, exceeding expectations.
• Monitor guest feedback and service trends to identify opportunities for improvement.
• Provide backup for daily Front Desk operations, ensuring smooth arrivals and departures.

Required profile

• Previous experience in front office, guest services or hospitality coordination, preferably in a luxury environment.
• Strong organizational skills with exceptional attention to detail.
• Ability to analyze guest data and translate insights into personalized actions.
• Creative mindset with a passion for anticipatory guest experiences.

Required skills

• Excellent communication and interpersonal abilities.
• Proficiency in using internal hospitality systems for data entry and retrieval.
• Team‑oriented attitude and ability to collaborate across multiple departments.