Front Desk Clerk – Guest Services

About the role

The Front Desk Clerk provides the first point of contact for guests, ensuring smooth check‑in and check‑out experiences. Working in a busy hotel environment, you will handle reservations, payments, and guest inquiries while maintaining high service standards.

Key responsibilities

• Process guest check‑ins by confirming reservations, assigning rooms, and issuing room keys.
• Handle all payment types, including cash, checks, debit, and credit cards.
• Manage check‑outs, resolve late or disputed charges, and complete cashier reports.
• Answer guest calls and messages, addressing requests, questions, and concerns promptly.
• Coordinate with Housekeeping to confirm room readiness for arrivals.
• Provide parking information, dispatch bell or valet staff, and give directions to local attractions.
• Run daily arrival/departure reports, verify accuracy, and maintain cash handling procedures.
• Follow safety, security, and company policies, maintaining a professional appearance.

Required profile

• High school diploma or equivalent (G.E.D.).
• No prior experience required; training will be provided.
• Ability to stand, walk, or sit for extended periods and lift objects up to 10 lb.
• Strong communication skills and a courteous, professional demeanor.

Required skills

• Basic computer proficiency for reservation and cash‑handling systems.