Flemish-Speaking Customer Support Team Leader (Lisbon)

About the role

We are seeking a Flemish‑speaking Team Leader to manage a customer support team in our Lisbon office. The role combines hands‑on leadership with ensuring high‑quality service for Flemish‑language customers. You will work on‑site, coordinating a rotating shift schedule from Monday to Saturday.

Key responsibilities

• Lead and support a customer service team delivering Flemish‑language assistance.
• Maintain a productive and positive team environment.
• Assist team members with day‑to‑day activities and queries.
• Ensure clear and effective communication within the team.
• Uphold high customer service standards.
• Address and resolve team‑related issues promptly.
• Communicate with relevant stakeholders as needed.

Required profile

• Fluent or native‑level proficiency in Flemish.
• Fluent or native‑level proficiency in English.
• Previous experience in a Team Leader or similar leadership role.
• Strong communication and interpersonal abilities.
• Ability to motivate and guide a team.
• Customer‑service oriented mindset.
• Currently residing in Lisbon, Portugal.
• Willingness to work on‑site and adapt to rotational shifts (Monday‑Saturday).

Required skills