Field Service Coordinator – French speaker

About the role

Bloq.it is looking for a French‑speaking Field Service Coordinator based in Portugal to support the deployment, activation and maintenance of its smart locker solution. You will act as the central point of contact for field operations, ensuring high‑quality service delivery and smooth coordination between technicians, store managers and internal teams.

Key responsibilities

• Provide rapid field service coordination and ensure SOPs are followed for surveys, deployments and maintenance tasks.
• Respond to operational challenges for technicians and store managers via phone, email, WhatsApp and other channels.
• Develop clear processes with support and maintenance teams for technical issues related to hardware and software.
• Manage exceptions when tasks fail, taking ownership to deliver successful outcomes.
• Handle client escalations, deliver regular status updates and conduct post‑mortems to improve service quality.
• Update documentation, training materials and SOPs, and stay current with product developments.

Required profile

• Strong problem‑solving ability and capacity to troubleshoot complex technical issues.
• Fluent in French and English with excellent communication skills.
• Proven ability to manage multiple tasks and prioritize in a fast‑paced environment.
• Experience coordinating contractors and managing maintenance projects.
• Highly organized, detail‑oriented and able to work both independently and within a team.

Required skills

• Experience with ERP/ticketing systems such as ODOO, Fresh Services or Airtable.
• Familiarity with maintenance management software and tools.