Door Attendant

About the role

The Door Attendant creates a welcoming first impression for all guests entering and leaving the hotel. Working closely with Front Office and Bell Services, the role ensures smooth guest arrivals, departures, and lobby upkeep while delivering attentive hospitality.

Key responsibilities

• Greet and welcome guests upon arrival and departure in a friendly, professional manner.
• Open and close vehicle doors, assist with luggage handling, and operate bell carts.
• Support guests with luggage storage, retrieval, and transport to rooms or vehicles.
• Maintain cleanliness and organization of the lobby, entrance, baggage room, and surrounding public areas.
• Assist Bell Staff and Front Office team with operational tasks as needed.
• Report emergencies, safety hazards, and incidents promptly to management.
• Follow all hotel safety, security, grooming, and policy standards.

Required profile

• Polished appearance and professional demeanor.
• Strong hospitality mindset with a service‑oriented attitude.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Excellent awareness of guest needs and proactive assistance.
• Commitment to safety, compliance, and teamwork.

Required skills