Customer Service Advisor (French)

About the role

We are looking for a French‑speaking Customer Service Advisor to join a leading Outsourcing/BPO consultancy. The position is remote, based in Portugal, and offered on a six‑month limited contract with the possibility of extension.

Key responsibilities

• Provide customer support to French‑speaking clients via phone, email, chat and social media.
• Assist merchants with product and service inquiries.
• Optimize processes to continuously increase merchant satisfaction.
• Collaborate with other departments such as Sales and Marketing.

Required profile

• Native or fluent French (both spoken and written) and fluent English (minimum B2 level).
• Strong listening skills and ability to explain product/service details clearly, resolving issues on first contact.
• Proven experience in a contact centre or customer service environment (preferred).
• Comfortable using technology devices such as smartphones, tablets and computers.
• Ability to stay calm and organized in stressful situations and handle extended shifts when required.

What we offer

• A dynamic, creative team with a positive and friendly atmosphere.
• Food vouchers.
• Guidance and tools to help you reach your full potential.
• Additional benefits and opportunities for growth.