Business Development Manager – North & Central Europe

About the role

We are looking for a Business Development Manager to lead our Sales Development and Business Development Representatives across North and Central Europe. Based in Lisbon with a hybrid work model, you will join Zendesk’s fast‑growing EMEA sales organisation.

Key responsibilities

• Recruit, coach and develop early‑career SDRs and BDRs to consistently exceed quota.
• Design and continuously improve SDR/BDR processes, methodologies and lead‑flow management.
• Collaborate with Sales, Marketing, Sales Operations and Talent Acquisition to drive the revenue and talent pipeline.
• Identify and implement improvements in efficiency, productivity and overall team performance.
• Promote Zendesk’s culture and values across a multicultural, multilingual environment.

Required profile

• Fluent written and spoken English; additional German, Dutch or Nordic language is a plus.
• Proven track record building high‑performing sales teams in a SaaS environment.
• Experience leading teams that achieve 100 %+ quota attainment.
• Background in demand generation, lead flow management and SaaS support, sales or CRM solutions.
• Startup mindset with proactive, creative pipeline development.

Required skills

What we offer

• Hybrid working arrangement (office in Lisbon and remote).
• Opportunity to shape the SDR/BDR function as the business expands.
• Career development and progression within a global leader in customer support.