Automotive Helpdesk Support (French Speaker)

About the role

Bosch Service Solutions, part of Bosch Group, develops and delivers Customer Experience, Mobility and Monitoring solutions. This full-time Automotive Helpdesk Support position in Lisbon is open to French speakers and involves first-level technical support for customers.

Key responsibilities

• Respond to all calls, emails and common requests for first-level technical support.
• Analyse technical problems (root cause analysis) and assist customers by phone, email or chat using remote access tools.
• Aim for a first-level resolution rate of 50% after 6 months and 70% after 12 months.
• Follow work instructions and escalation procedures for every type of incident.
• Record all incidents in the internal incident management system.
• Maintain contact with other Bosch sites, departments and colleagues involved in support.
• Contribute to the FAQ and knowledge base.
• Build good relationships with colleagues and customers to ensure smooth information flow.
• Work in the office and/or remotely depending on business needs.

Required profile

• Technical education in IT systems or experience, with advanced knowledge of hardware and software support.
• Professional experience in a customer-facing position is an advantage.
• French at C1 level (minimum) and English at B2 level (minimum); other European languages are a plus.
• Customer orientation, methodical troubleshooting, ability to work under pressure and willingness to take responsibility for projects.

Required skills

• Working knowledge of SAP is an advantage.
• Previous experience or affinity with automotive electronics is an advantage.

What we offer

• Challenges in an international environment and career opportunities.
• Flexible hours, medical services and employee discounts.
• Sports and health activities, canteen and good access to public transport.