Analista de soporte técnico

About the role

We are looking for an IT Support Analyst to provide technical assistance to end‑users in the Manatí region of Puerto Rico. The role is full‑time, onsite and involves handling a wide range of hardware, software and networking issues for corporate devices.

Key responsibilities

• Install, configure and support desktops, laptops, corporate mobile devices and peripherals.
• Perform system re‑imaging, data migration and equipment refresh (IMACD) tasks.
• Troubleshoot Microsoft Office, VPN, local and network printers, and basic networking problems (LAN/WAN, TCP/IP).
• Provide on‑site support for data‑center environments and use console access to network devices.
• Manage incidents and requests through ITSM tools while meeting SLA targets.
• Coordinate warranty repairs with manufacturers and support remote sites as needed.

Required profile

• Minimum 2 years of hands‑on technical support experience.
• Strong customer‑service orientation with excellent communication skills.
• Ability to travel occasionally and participate in on‑call rotations.
• Intermediate English proficiency.

Required skills

• Windows operating system support.
• Microsoft Office suite.
• VPN configuration and troubleshooting.
• LAN/WAN, TCP/IP basics.
• ITSM tool usage.
• CompTIA A+ certification (preferred).

What we offer

• Competitive salary of USD 3,000 per month.
• Permanent contract with international exposure.
• Opportunity to work with a diverse, technology‑focused team.