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Competências
Experiência
Customer Retention & Customer Support Specialist
Win‑Win Media Agency
2023-03 -
Managed outbound retention campaigns for three online gaming operators (Melbet, 1Xbet, AfroPari), including welcome‑bonus activation, player reactivation and win‑back. Handled 200+ daily outbound calls with an 80%+ contact success rate and a 90%+ issue resolution rate for deposits, withdrawals and account problems. Collected and analysed player data to produce reports that guided operators' communication and marketing strategies. Provided multichannel support (calls, SMS, email) and documented all interactions in a B2B CRM, working autonomously in a fully remote, KPI‑driven environment.
Outbound Call Center Agent (telecom campaigns)
VIP Call Center
2021-01 - 2022-03
Conducted outbound prospecting for Orange France in France and Belgium, promoting mobile minutes, data plans, TV subscriptions and handset offers. Completed intensive on‑site training focused on customer communication, active listening and pressure handling. Earned Customer Retention (2021) and Customer Support (2022) certifications while delivering high‑volume calls and maintaining professional conduct.
Idiomas
Francais
fluent
English
fluent
Última atualização: há 3 horas