Rececionista de 1ª

About the role

We are looking for a friendly and attentive Receptionist to join the front‑desk team at our luxury property in Sintra. As the first point of contact, you will create memorable experiences for guests throughout their stay, from check‑in to check‑out.

Key responsibilities

• Greet guests warmly, manage check‑in and check‑out procedures, and issue room keys.
• Handle guest requests, provide information about the hotel and local attractions, and resolve issues promptly.
• Process operational tasks such as completing reports, logging transactions, and maintaining accurate records.
• Uphold safety standards, follow company policies, protect confidential information and company assets.
• Maintain a professional appearance and communication style at all times.
• Perform physical duties including standing, walking, and lifting items up to 10 lb without assistance.

Required profile

• High school diploma or equivalent (G.E.D.).
• No prior hospitality experience required.
• Ability to work on your feet for extended periods and perform light lifting.
• Strong attention to detail, confidentiality, and commitment to quality service.

Required skills