Front Office Supervisor – Hotel

About the role

As a Front Office Supervisor at Hampton by Hilton, you will lead the front desk team to ensure smooth check‑ins, check‑outs and exceptional guest experiences. You will be the visible face of hospitality, creating a welcoming atmosphere for every guest.

Key responsibilities

• Lead and supervise the front office team, performing front desk procedures when needed.
• Create schedules, assign tasks, conduct pre‑shift meetings and provide on‑the‑spot coaching.
• Resolve guest inquiries and escalated issues promptly and professionally.
• Monitor lobby traffic and adjust staffing in real time to maintain service efficiency.
• Assist other departments during busy periods and participate in mandatory F&B service trainings.
• Handle F&B duties such as order‑taking, delivery of food and beverage items, and table clearing when scheduled.
• Lead special projects, department initiatives and ad‑hoc assignments.

Required profile

• Passion for delivering warm, memorable hospitality experiences.
• Integrity and commitment to doing the right thing.
• Leadership mindset that inspires and supports team members.
• Team‑oriented attitude with a focus on collaboration.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in fast‑paced environments.

Required skills