Director of Operations (F&B to Hotel)

About the role

Mama Shelter, a hotel group owned by Ennismore (a joint venture with Accor), is looking for a Director of Operations in Lisbon. The role suits someone with a strong F&B background who wants to move into hotel operations, stay hands-on on the floor and help create an authentic, memorable guest experience.

Key responsibilities

• Oversee the hotel's day-to-day operations, stay close to the floor and keep a close eye on both guest and team experience.
• Take overall responsibility for F&B operations and performance, working closely with the Director of F&B, who manages the outlets day to day.
• Work with Heads of Department (F&B, Housekeeping, Kitchen, Front Office) to ensure smooth operations and a consistent guest experience.
• Support and develop the teams, fostering collaboration, ownership and autonomy.
• Monitor key operational performance indicators and costs, spotting opportunities to improve efficiency.
• Bring fresh ideas to enhance the MAMA experience while respecting the brand's spirit.

Required profile

• Experience in Food & Beverage operations, ready to broaden it into hotel operations.
• Passion for guest experience and a hands-on approach, close to the action.
• Strong communicator who works well with different teams and department leaders.
• Business mindset, comfortable monitoring performance and costs, with an understanding of food and beverage cost control.
• Fluent English and at least intermediate Portuguese; French is a plus.
• Professional, down-to-earth, with a good sense of humour.
• Nice to have: hotel or multi-outlet F&B experience, and interest in restaurant trends, cocktails and lifestyle concepts.

The recruitment process starts with an in-person review of applications, followed by a telephone interview with the People & Culture team, then a remote or in-person meeting with the hiring manager. Candidates are contacted within two to three weeks.