Customer Success Champion - TPRM Cybersecurity

About the role

Siemens Energy is creating a dedicated Customer Success Champion within its Cybersecurity Operational Excellence team in Portugal. The role addresses a gap in coordinating critical Third-Party Cyber Risk Management (TPRM) assessments and resolving escalating delays, handling a higher volume of requests and safeguarding the supply chain. It centres on stakeholder relationship management, coordination of supplier assessments and executive reporting.

Key responsibilities

• Act as the main point of contact for business stakeholders, managing expectations and advising on TPRM assessment processes
• Resolve complex escalations about assessment delays, finding root causes to prevent future bottlenecks
• Prioritise incoming supplier assessment requests by strategic business impact and risk profile
• Work with business units to understand the criticality of supplier relationships and align assessment depth
• Streamline routing of low-criticality requests so the team can focus on high-value tasks
• Prepare executive overviews of assessment status, critical risks and recommendations
• Analyse operational metrics to improve TPRM tools and processes
• Present trends and opportunities to cybersecurity leadership

Required profile

• Bachelor's degree in Cybersecurity, Risk Management, Information Technology or a related field, or equivalent experience
• At least 5 years in Customer Success, Strategic Account Management or a similar role, preferably in cybersecurity or TPRM
• English and German at professional level (German C1 or C2)

Required skills

• Understanding of cybersecurity frameworks and supplier risk assessment methods
• Relationship management, conflict resolution and escalation handling
• Data interpretation and process optimisation

What we offer

• Competitive salary and meal allowance
• Health insurance coverage
• Remote work permitted within the country
• Hybrid working model
• Additional 5 Pontes days off and birthday off if it falls on a weekday (Portugal only)