Customer Financial Services Representative – Invoice to Cash

About the role

Join FedEx’s European Ship‑To‑Collect team as a Customer Financial Services Representative. You will support our largest European customers with cash application, invoice dispute resolution, and collections, ensuring timely and accurate financial processing.

Key responsibilities

• Process cash applications, resolve invoice disputes and manage collections for European accounts.
• Follow defined procedures to meet deadlines while maintaining accuracy and compliance.
• Identify and address anomalies, applying judgment based on internal rules.
• Escalate complex issues to senior team members when necessary.

Required profile

• Background in finance or related field is advantageous.
• Strong attention to detail and high customer orientation.
• Excellent problem‑solving and analytical abilities.
• Fluent English; additional languages (German, French, Italian, Spanish) at B2 level are a plus.

Required skills

• Advanced Excel proficiency (mandatory).

What we offer

• Attractive compensation package.
• Health, life, and pension benefits (for permanent contracts).
• Hybrid working model – 2 days remote, 3 days onsite.
• Training, on‑the‑job learning, and extensive development resources.
• Employee shipping discounts and assistance programs.