Application Support Engineer – Hybrid (Lisbon)

About the role

We are looking for an Application Support Engineer to join a long‑term project in Lisbon. The role is hybrid, requiring two days on‑site per week, and focuses on production support of CRM/CLM platforms in an international, multicultural environment.

Key responsibilities

• Provide Level 2 support for CRM/CLM applications and related systems.
• Analyse incidents, troubleshoot issues and coordinate with Level 3 teams or vendors.
• Monitor data flows, integrations and overall system performance.
• Perform root‑cause analysis and drive continuous‑improvement initiatives.
• Execute and validate deployments and configuration changes.
• Collaborate with development, infrastructure and cross‑functional teams.

Required profile

• Minimum 2 years of experience in application or production support.
• Strong analytical and troubleshooting abilities.
• Familiarity with ITIL processes.
• Knowledge of CRM/CLM concepts or a strong willingness to learn.

Required skills

• MS SQL Server
• REST and SOAP APIs
• Messaging systems such as Kafka and MQ
• CI/CD tools (Jenkins, GitLab)
• Operating systems: Windows, Unix, Linux
• Monitoring tools (Dynatrace, Splunk, SolarWinds)
• Jira and Confluence
• Optional: Dynamics 365.NET, C#, PowerShell, Shell, Python, DevOps exposure